Passengers stand in a queue at an IndiGo airlines counter at Terminal 1 (T1) of the Indira Gandhi International Airport, in New Delhi. (Express Photo by Amit Mehra)
IndiGo sets up Crisis Management Group: IndiGo parent InterGlobe Aviation has set up a Crisis Management Group to monitor the situation. IndiGo spokesperson said that they are doing everything possible to ensure refunds for cancellations. Aviation regulator DGCA has issued show-cause notices to IndiGo CEO Pieter Elbers and Accountable Manager Isidro Porqueras over massive flight disruptions that have stretched on for six consecutive days.
Govt says normalcy restored at airports: Civil Aviation Minister K Rammohan Naidu held a high-level ‘serious meeting’ with IndiGo CEO Pieter Elbers, attended by senior officials including the Civil Aviation Secretary and DGCA chief. The government said that normalcy has now been restored at airports nationwide and all necessary facilities are being provided to passengers. Despite this, IndiGo has already cancelled hundreds of flights, nearly 1,600 on Friday and over 800 on Saturday, due to crew shortages, affecting thousands of travellers.
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What’s next: According to government officials, appropriate action on the IndiGo disruptions will be taken based on the inquiry committee’s findings. The immediate priority remains restoring stability in flight operations, with the airline expected to provide clear explanations for operational failures and ensure better preparedness going forward.
Summary
IndiGo has canceled over 220 flights at Mumbai and Delhi airports on Sunday amid ongoing disruptions that have lasted six days, causing significant inconvenience for thousands of passengers. The cancellations include at least 112 flights at Mumbai and 109 at Delhi, reflecting the persistent operational challenges. Following the cancellation of approximately 1,600 of its 2,300 daily flights on Friday, the airline experienced some relief on Saturday, reducing cancellations to around 800. Despite efforts to normalize operations, the disruptions continue, creating hardships for travelers awaiting rescheduling or alternative arrangements. The airline and authorities are working to resolve underlying issues contributing to the ongoing cancellations, but the situation remains fragile, affecting flight schedules at major airports. The situation highlights the impact of operational disruptions in Indian aviation, emphasizing the need for improved resilience and communication to mitigate passenger inconvenience during such crises. The disruptions and cancellations are likely to have ripple effects on subsequent flight schedules as attempts to restore normalcy continue.
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