In a statement, a spokesperson of IndiGo said, “We acknowledge that IndiGo’s operations have been significantly disrupted across the network for the past two days, and we sincerely apologize to our customers for the inconvenience caused.”

The spokesperson added, “A multitude of unforeseen operational challenges including minor technology glitches, schedule changes linked to the winter season, adverse weather conditions, increased congestion in the aviation system and the implementation of updated crew rostering rules (Flight Duty Time Limitations) had a negative compounding impact on our operations in a way that was not feasible to be anticipated.”

The statement further said, “To contain the disruption and restore stability, we have initiated calibrated adjustments to our schedules. These measures will remain in place for the next 48 hours and will allow us to normalize our operations and progressively recover our punctuality across the network. Our teams are working around the clock to ease customer discomfort and ensure operations stabilize as quickly as possible. Furthermore, the affected customers are being offered alternate travel arrangements to reach their destinations or refunds, as applicable.”

“We request customers to check the latest flight status at https://www.goindigo.in/check-flight-status.html before heading to the airport. We deeply regret the inconvenience caused and remain fully committed to minimizing disruption and supporting our customers through this period,” the spokesperson said.