The woman went to the resort where she was staying and spoke about the issue to her husband, who informed the Malayali driver who took them to Thekkady.

After being informed by the driver, nearby shop owners and traders union representatives arrived at the shop and asked the shop owner to tender an apology to the tourists for the rude behaviour.

Although they left the shop after warning the shop owner that they would file a complaint at the police station, the couple did not file any complaints. Hence no action was taken against the shop owner, police said.

The couple left for Kumarakom at 8.30 am on Thursday.

As per intelligence sources, Thekkady has nearly 38 shops run by Kashmiris. Some of these shops are run directly by Kashmiris and others by Malayalis.

Two Kashmiris, Fayaz Ahammed Rawtter and Muhammed Shafi Rawtter, and a Kumily resident Thampi run the shop ‘Incredible Craft’ as a partnership.

Meanwhile, the intelligence wing has launched a detailed probe into the issue and a report will be sent to prevent such incidents in the future.