This feature builds on two previous articles, Saudi Arabia accelerates its rail revolution and Delivering Saudi Arabia’s next phase of rail growth, also written by senior executives from Jacobs, and continues the analysis of the region’s rail transformation.

As major rail programmes progress in the Middle East, attention is shifting from investment scale to how these systems perform in everyday use. 

Projects such as the GCC Railway, Etihad Rail, Saudi Landbridge and new metro systems are reshaping how people move across the region.

With funding models and delivery frameworks being defined, attention is increasingly turning to how investments will translate into rail and transit systems that passengers want to use. The passenger experience is emerging as the defining measure of success, influencing design, technology, sustainability and long-term growth.

Passenger-first rail networks

Passenger experience is about more than getting from point A to point B. Travelers want a smooth, comfortable and safe journey.

In the Middle East, passenger experience is defining the region’s ambitious rail expansion.

Strategic vision across the GCC

Projects including the GCC Railway, Etihad Rail, Saudi Landbridge and the region’s various metro projects are designed to move people, transform cities and connect communities.

These rail programmes are part of broader national visions, such as Saudi Vision 2030 and the UAE’s smart mobility goals, where infrastructure must reflect world-class standards of comfort, efficiency, inclusivity and, most importantly, safety.

Competing with air travel and cars

Flying within the GCC and driving within countries are deeply rooted habits. Rail must offer a compelling alternative by delivering:

• Seamless and efficient end-to-end processes for booking and station experience;
• Robust first- and last-mile connectivity;
• Onboard amenities focused on comfort;
• Reliable, fast and safe journeys.

Designing for commuters and crowd surges

The region hosts some of the world’s largest gatherings, from summits to expos and religious events, which can cause surges in passenger numbers. Balancing event-driven surges with everyday reliability requires strategic foresight, technical innovation and operational agility. Artificial intelligence (AI) can strengthen this balance. Key strategies include:

> Dual-mode design: Rail systems are increasingly built with scalable capacity, including:

• Modular infrastructure: Railway networks, stations and platforms designed for expansion.
• Flexible rolling stock: Trains that can be lengthened by coupling several sets together or deployed more frequently during peak events.

> Smart data for smarter decisions: 

• AI-powered demand forecasting to anticipate crowd flows during summits, expos, sports or religious events.
• Dynamic scheduling to adjust train frequency and routing in real time, minimising disruption to commuters.

Building flexibility from the start

Many networks in the region are still at the design stage, with delivery strategies continuing to evolve. To ensure long-term adaptability, it is critical to plan with a long-term view.

While fast timelines are common, rushing can cause missed opportunities, later delays and higher costs. Allowing enough time during early planning ensures ideas – even small ones – are not overlooked.

Service planning, which includes efficient service to address the demand and also passenger experience, is as important as infrastructure development. It should adapt to shifting demographics and travel behaviors.

• Phased implementation: Starting operations with core routes and expanding based on demand, using predictive modelling.
• Flexible timetables: Using real-time data to adjust frequency and capacity, especially during peak hours or events.
• Intermodal integration: Aligning rail with buses, metros and micromobility options like e-scooters.
• Scenario planning: Preparing for population growth, climate change and economic shifts.

With financing frameworks now largely in place, the challenge for rail authorities and delivery partners is to translate those investments into tangible passenger benefits through design, technology and operations.

Service planning … should adapt to shifting demographics and travel behaviors

Seamless, data-driven journeys

Digital tools and data are invisible architects behind the Middle East’s rail renaissance, quietly transforming how passengers move, connect and experience travel. In a region known for bold infrastructure and visionary planning, the push for frictionless journeys is being powered by smart systems that anticipate needs before passengers even voice them. Here is how I see it unfolding:

> Predictive intelligence for flow management: AI-driven analytics to forecast passenger volumes, enabling operators to adjust train services, staffing and station operations in real time. During major events, systems can dynamically reroute passengers, open overflow zones and deploy extra services – all without disturbing daily commuters.

> Unified mobility platforms: Applications like S’hail in Dubai and future platforms from Etihad Rail are evolving into one-stop mobility solutions to plan trips across different public transport systems, purchase tickets and integrate with airport check-ins and hotel bookings. 

This kind of digital cohesion turns fragmented journeys into seamless experiences.

> Smart stations as experience hubs: Stations are becoming digitally responsive environments with the use of smart technologies such as touchless entry and biometric gates, multilingual digital signage and wayfinding, real-time crowd density maps and heat sensors.  

Digital tools and data are invisible architects behind the Middle East’s rail renaissance

Sustainability as part of the experience

In the Middle East, sustainability extends beyond carbon reduction – it shapes what passengers feel. Cleaner air, quieter trains, cooler stations and culturally resonant designs all contribute to more comfortable, future-ready journeys.

> Energy efficient and comfortable passenger experiences: Using electrified or renewables-powered trains makes for quieter and cleaner journeys.

Similarly, sustainable designs for stations and railway infrastructure should consider natural ventilation, solar shading and greenery for passenger comfort in the hot climate.

> Efficiency and reliability: Smart energy management and regenerative braking mean fewer delays and smoother operations.

> Affordability and accessibility: Passing on lower operating costs to the passengers enables affordability.

> Integration in daily life: Integrating ecofriendly first-mile and last-mile options such as buses, e-scooters and shaded walkways makes it easier to reach stations.

> Cultural and environmental values: Reflecting Middle Eastern heritage in sustainable architecture and preserving natural landscapes are key. Routes designed to minimise environmental impact – with wildlife crossings and desert preservation –create pride in a system that respects nature.

Sustainability in Middle Eastern rail means cleaner, cooler, cheaper and more reliable journeys that fit the region’s climate and culture, while making passengers feel both comfortable and proud to travel by train.

Seamless high-speed travel

Ambitions for high-speed and cross-border rail links in the GCC are now closer to reality. Delivering a consistent, seamless and comfortable experience on these longer journeys will require shared standards, interoperable systems and a unified approach to passenger service across borders.

This new era of intercity connectivity will mark a milestone not only for the UAE and Saudi Arabia, but for the entire region, creating a new model of smart, sustainable and people-centered rail.

Delivering a consistent, seamless and comfortable experience on these longer journeys will require shared standards, interoperable systems and a unified approach

Looking ahead

As the Middle East’s rail network moves from funding and planning to design and delivery, success will depend on how effectively engineering and operations come together to serve passengers.

A world-class rail system is not defined only by its scale or speed, but by how seamlessly it connects people, cities and experiences. By embedding passenger-first thinking at the design and delivery stage, the region can transform its investments into journeys that are smart, sustainable and deeply human – completing the progression from finance and planning to future-ready delivery.

By Vijay Borse, rail engineering director at Jacobs